A simple version of ‘how The Brownie Post works’, including ordering and delivery information can be found here
The small-print and a bit more information can be found below:
Hello, and welcome to thebrowniepost.co.uk (the ‘site’ or ‘website’), home of ‘The Brownie Post’, a special part of ‘And The Dish Ran Away With The Spoon Ltd ’
1 Prices & Descriptions
All prices are as stated on the website, but we reserve the right at any time to revise the price of goods without notice. We have taken care in preparing the content of this website to ensure all goods have been fairly described. However, actual goods may slightly differ to those described. Weights, sizes and dimensions are approximate.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available on that day, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available or to cancel your order.
3 Minimum and Maximum orders
Our minimum order is one box of brownies. Our maximum order is 5 boxes of brownies per person but larger volumes can be arranged
4 Payment terms
We accept payment by credit or debit card on-line only. We use a trusted, reliable and secure payment gateway (provided by Paymentsense).
5 Delivery charges
We offer two types of delivery, Royal Mail First Class (included in the price of your box of brownies) or Royal Mail Special Delivery (available for an additional charge which will be provided to you as part of ordering).
6 Dispatch & Delivery
We will aim to dispatch goods by your chosen dispatch date. If dispatch is delayed due to any cause beyond our reasonable control, the dispatch date will be extended by a reasonable period and we will contact you to arrange an alternative date.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
Delivery times for First Class Delivery are usually 1-2 working days after dispatch. Delivery times for Special Delivery are delivered the next day after dispatch. Please note if you pick a Saturday dispatch day and Special Delivery they will arrive on the Monday. Unfortunately we cannot guarantee delivery dates with you as they are subject to Royal Mail delays. Orders at peak periods for postage (e.g. Valentines Day, Christmas, Easter & Mother's Day) may carry a greater risk of delay and we would advise that you allow more time for your delivery.
You will become the owner of the goods you have ordered when they have been delivered to you or your chosen recipient and once payment has cleared. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Full payment is required when you order. Your payment represents an offer to purchase. Our acceptance of your order completes the contract between us.
8 Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
9 Cancellation rights
Under the Distance Selling Regulations you do not have the legal right to cancel orders of made-to-order items, which includes all our brownies. However, if we have not yet ordered ingredients for them or started production, we may cancel your order at our discretion.
10 Cancellation by us
We reserve the right to cancel the contract between you and us if:
- We have insufficient stock to deliver the goods you have ordered
- We do not deliver to your area;
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
If we do cancel your contract we will notify you by e-mail and will refund any payment you have made to us within 30 days of your order.
If you do not receive goods ordered by you within 7 days of the date for which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- To make good any shortage or non-delivery;
- To refund to you the amount paid by you for the goods in question in whatever way we choose.
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent us by email to firstname.lastname@example.org. All notices from us to you will be displayed on our website from time to time.
13 Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
16 Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive of the courts of England and Wales.
18 Intellectual property
All of the content on the site including pictures, graphic design and text are subject to copyright and other intellectual property rights held by ‘The Brownie Post, part of And The Dish Ran Away With The Spoon’ Limited’. The entire content of the site is copyrighted under applicable copyright laws. The use of our site and it’s content is intended for the personal and non- commercial use by the users of our site.
19 Use of the site
You may download, view, copy and print documents and graphics incorporated in these documents (the “Documents”) from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way.
You may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web Site in whole or in part without the express authorisation of ‘The Brownie Post, part of And The Dish Ran Away With The Spoon’ Limited’. Pictures on the Site are property of ‘The Brownie Post, part of And The Dish Ran Away With The Spoon’ Limited’ and may not be used for commercial purposes without permission of ‘The Brownie Post, part of And The Dish Ran Away With The Spoon’ Limited’. ‘The Brownie Post, part of And The Dish Ran Away With The Spoon’ Limited’ reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.
20 Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
21 Privacy Statement
The Brownie Post and ‘And The Dish Ran Away With The Spoon’ are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1988
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. However, you may be asked to provide certain information such as your contact details. We will store this data and hold it on a computer or other media. We may use the information that you provide:
- To contact you to discuss an enquiry or order
- To register you with our website and to administer it.
- For analysis e.g. marketing and customer analysis
- To enable us to review and improve our services.
When ordering you will be asked to provide personal information such as name and address. This information is only stored until the order is dispatched.
We never hold any sensitive payment information and use a recognized and trustworthy payment provider to accept credit and debit card payments (Paymentsense, part of First Data)
Cookies may be used by us to provide you with certain information e.g. customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Seeing your personal data
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee (currently fixed at) £10. Any request should be sent by email to: email@example.com